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Dehow to refund stubhub tickets?
Please note that for any such refunds, refunds will be processed to the payment method used at the original time of purchase, once funds are received from the applicable event / venue, so if the payment card used to purchase your ticket(s) recently expired, please update the expiration date/payment card information in the associated AXS Account. Follow these instructions to inform StubHub as soon as possible so we can find replacement tickets for your buyer. Customer service all the way to your seat. Sep 16, 2021 · The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. When you purchase a ticket, you’re purchasing tickets from a seller and are both obligated. Here is the email they sent me after the fact. Use Seekgeak instead. Team Name: Seattle Kraken. In this blog post, we will explain why your StubHub tickets not delivered, and what you can do to fix the problem. You cannot return the tickets for a refund simply because you’ve changed your mind or can no longer attend the event You are buying tickets from a third party; StubHub is not the ticket seller. If that doesn't work, you can manually relist your spare ticket. Get help with buying and selling tickets on StubHub. It should appear in your account within 5-7 business days, depending on your bank’s processing time. In today’s competitive business landscape, customer loyalty is more important than ever. Frequently Asked Questions About Ticket Validity on StubHub Jan 22, 2024 · Why Transfer Tickets On StubHub? Beyond simply getting tickets to friends, conducting transfers directly within your StubHub accounts has some major perks: Direct Mobile Ticket Delivery. If tickets are not delivered on time or are invalid for entry, StubHub promises to give customers 120% credit or a full refund. Select "Get tickets" to download and print; Mobile or print. User Agreement change. No, the following ticket details are normal and don’t indicate that your tickets are invalid. Hi there! Hopefully it got resolved for you by now! I ended up calling Stubhub and they contacted the seller for me. If your event is cancelled, our Customer Support team will reach out to you with instructions on how to obtain a refund. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. An event is considered cancelled under the following circumstances: The … In this detailed guide, we’ll cover: StubHub’s buyer cancellation and return policies. In conjunction with my Notice of Dispute with StubHub I also filed a dispute with my Chase Sapphire Reserve credit card. You finally scored those coveted concert tickets or seats behind home plate at a sold-out playoff game. ” I ended up requesting a refund and leaving. Prices are set by sellers and may be above face value. This includes playoff games that only happen if a team wins. If your event is cancelled, our Customer Support team will reach out to you with instructions on how to obtain a refund. Why are StubHub tickets non-refundable? StubHub is a marketplace for fans to buy and resell tickets. In this blog post, we will explain why your StubHub tickets not delivered, and what you can do to fix the problem. put it, is like “ticket insurance. This detailed guide examines StubHub’s entire ticket delivery process – from order confirmation to … If you bought StubHub tickets using an unregistered account, you will get a 6-digit access code in the confirmation email you will receive from the portal While StubHub doesn’t offer any return or refund policy, it allows you to resell your tickets through its portal. Every order is 100% guaranteed About Us; Partners; Affiliate Program; For Developers; Careers; Have. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. The ticket company hasn't released tickets to the original buyer yet; The venue, artist, or team won't release tickets until a couple days before the event; When a ticket delay happens, you may not get your tickets until just before the event. Jun 5, 2024 · How to Transfer StubHub Tickets: A Step-by-Step Guide. When you purchase a ticket, you’re purchasing tickets from a seller and are both obligated. Viagogo, a tickets marketplace, bought StubHub in February 2020. Some say patience is a virtue. Most venues don’t check the name at the gate. Section 3 of our Seller Policies explains you can expect to be charged whichever is greater: 100% of the price of the tickets sold. They are simply a platform that connects people who are selling tickets with people who wish to buy tickets. See Resell your StubHub tickets. How do I get a refund from StubHub? If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Welcome to StubHub Support Where are my tickets? Buying Account & Settings. Most Popular Answers. There are no fees to resell your tickets. Or, access mobile tickets through My Tickets in the StubHub app. Frequently Asked Questions About Ticket Validity on StubHub Jan 22, 2024 · Why Transfer Tickets On StubHub? Beyond simply getting tickets to friends, conducting transfers directly within your StubHub accounts has some major perks: Direct Mobile Ticket Delivery. Credit is given for tickets cancelled within seven days of travel or on those where passengers purchased Trip Flex insurance Everyone loves events, and when you get tickets to a concert, play, festival or sporting event, you can already feel the anticipation and excitement. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. What happened for us is we bought two tickets to a concert unsure of exactly where the seats were in the arena. Buy and sell with confidence Customer service all the way to your seat Every order is 100% guaranteed In today’s digital age, buying and selling tickets has become easier than ever. Buy sports, concert and theater tickets on StubHub! Los Angeles Dodgers tickets are on sale now at StubHub. You may not need to return your tickets to the box office to get a refund. Since StubHub is a ticket marketplace, tickets often include the original buyer’s name. Most venues don’t check the name at the gate. Tickets are 100% guaranteed by FanProtect If you’d prefer a cash refund, just go to your StubHub Wallet and click the ‘Request cash refund’ button on the appropriate credit. When I ultimately left the venue and arrived back at my hotel. When the seller sent the tickets, they said obstructed view in big bold letters. If the tickets have not been delivered, select Transfer later and select the date you expect to get the tickets by If you're not sure when you'll get the tickets, select the latest possible date. You cannot return the tickets for a refund simply because you’ve changed your mind or can no longer attend the event You are buying tickets from a third party; StubHub is not the ticket seller. Most Popular Answers. A party who intends to seek arbitration must first send to the other, by certified mail, a completed form Notice of Dispute (“Notice”). In conjunction with my Notice of Dispute with StubHub I also filed a dispute with my Chase Sapphire Reserve credit card. If unable to attend the new date, you can list your tickets for resale on StubHub. To receive a cash refund, go to your StubHub Wallet and select “Request cash refund” on the appropriate credit. I paid … The main event for the Las Vegas Grand Prix is set for Saturday, Novm. It depends on the sale since the charges cover the buyer’s replacement tickets or refund. Having a clear and customer-friendly return and refund policy is essential for any business. That's always the case with StubHub. Buy sports, concert and theater tickets on StubHub! Community Sell Tickets My Sales Orders My Sales Sign In. It should appear in your account within 5-7 business days, depending on your bank’s processing time. Learn how to resell tickets bought on StubHub, the world's top destination for ticket buyers and resellers. That's always the case with StubHub. , who I e-chatted with through the site yesterday afternoon, “We’ll do our best to find you comparable or better tickets, or offer you a full refund. User Agreement change. Buy sports, concert and theater tickets on StubHub! Community Sell Tickets My Sales Orders My Sales Sign In. Use the StubHub app; Tap "My tickets" then the order; Tap "View ticket" to scan them at the event; Electronic or Instant download E-Ticket (PDF) Remember, you need to print these tickets. We’ll ask the buyer to send us the tickets and return them to you. Most Popular Answers. Any advice on following up on a refund (I paid via a debit card) that was promised by Stubhub and then never issued? They agreed to refund me after reaching out via Twitter DM, gave me a timeline of 120 days (!) to issue the refund, and now here we are 120 days later and they're only responding to inquiries about "events happening in the next 48 hrs" because they're overwhelmed. Agree! Never use Stubhub!! I was screwed out of Knicks tickets on the day of the event. Before transferring the tickets: Check if the buyer's email domain is @privaterelayid (This domain is not valid for ticket transfers). hunter biden dick pictures That's always the case with StubHub. If you’re planning a trip and looking for affordable flights, eDreams is one of the online travel agencies that you might consider. " Every order is 100% guaranteed on StubHub. To receive a cash refund, go to your StubHub Wallet and select “Request cash refund” on the appropriate credit. Today, I want to share a story from TPG reader Angelica, who misunderstood the cancellation policy for an international flight:. But getting a refund for the tickets doesn't help you with what you've paid in travel expenses. The game was supposed to take place on March 23 and it never happened. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Refunds on StubHub: What You Need to Know • StubHub Refunds • Discover the conditions under which you can get a refund on StubHub. In that case, follow Sending tickets to a friend. Learn how to resell tickets bought on StubHub, the world's top destination for ticket buyers and resellers. I contacted StubHub multiple times and they would not refund my money. StubHub didn't sell you the tickets - some other ticket holder did, using StubHub as the service. defedex jobs hartford ct This badge indicates that StubHub has verified the ticket’s authenticity. I transffered the tickets to my Google wallets, and they look fine. If you don’t want to resell your tickets, you may be able to give them to a friend or family member. In the worst case scenario I go in and it’s already been scanned what happens? And do I get another ticket replaced by Stubhub? Buy and Sell Atletico Madrid FC Tickets on StubHub UK. You’ll need to create an account if you don’t have one already It's free to list your tickets; Set your price and adjust it at any time before your tickets sell; Get fast and hassle-free delivery followed by timely payment; We’ll handle communications with buyers; Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Embarking on your ticket-buying journey on StubHub starts with a simple yet powerful tool: the search bar. I had to pay $20 cash for parking bc venue didn’t take stub crap. In today’s competitive business landscape, customer loyalty is more important than ever. After you’ve submitted your refund request, it will be processed to the original method of payment used when you purchased your tickets. You’ll need to create an account if you don’t have one already It's free to list your tickets; Set your price and adjust it at any time before your tickets sell; Get fast and hassle-free delivery followed by timely payment; We’ll handle communications with buyers; Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. It changes the purchase from your original seller, to a new one. Discover the best solutions for mobile transfers, assess ticket info@ticketpermit. Not being able to attend an event is not a reason that SH will … Sell your Brooklyn Nets tickets on StubHub! Upload your tickets to the site and choose a price with the help of StubHub’s Pricing Assistant. In case of a canceled and not rescheduled event, you are eligible for a StubHub Refund. StubHub takes situations seriously and will work to ensure you can attend the event or receive fair compensation if not. Seller Issues: If the seller delivers invalid tickets, doesn’t deliver them at all, or violates StubHub’s policies (e, selling fraudulent tickets), you can request a refund through StubHub’s resolution center. The bank issued a charge back. You don’t need to deliver the tickets to the buyer if you haven’t already. The company prides itself on being a Fan-to-Fan service. I bought tickets for a baseball game this Saturday. Before transferring the tickets: Check if the buyer's email domain is @privaterelayid (This domain is not valid for ticket transfers). Stubhub’s “100% Fan Protect Guarantee” means absolutely nothing. " This takes you to the "Edit listing" page where you can adjust the price per ticket. INFORMATION: Provide additional details about your tickets, including the quantity and seat locations. depornhubcom stepdaughter We first try to refund the original card you used to buy tickets. Email came shortly after and guess what, no comparable tickets available. Listing and uploading tickets for sale on StubHub is straightforward by following these key steps: Create an account – Get setup with a StubHub seller account. , who I e-chatted with through the site yesterday afternoon, “We’ll do our best to find you comparable or better tickets, or offer you a full refund. You’ll need to create an account if you don’t have one already It's free to list your tickets; Set your price and adjust it at any time before your tickets sell; Get fast and hassle-free delivery followed by timely payment; We’ll handle communications with buyers; Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Why are StubHub tickets non-refundable? StubHub is a marketplace for fans to buy and resell tickets. The company prides itself on being a Fan-to-Fan service. I am seeking a refund from my credit card company because I see that is my only option at this point. StubHub settles ticket refund complaint, pays out $20M to California consumers. Section 3 of our Seller Policies explains you can expect to be charged whichever is greater: 100% of the price of the tickets sold. When you purchase tickets on StubHub, the sale is generally considered final. If the tickets sell, you’ll typically receive payment 5-8 business days after the event. Some site won't even tell you your row. Most Popular Answers. And one of the key factors that can drive customer loyalty is a flexible returns and refund.
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Stay informed about rescheduled events and ti Refunds on StubHub: What You Need. In conjunction with my Notice of Dispute with StubHub I also filed a dispute with my Chase Sapphire Reserve credit card. You cannot return the tickets for a refund simply because you’ve changed your mind or can no longer attend the event You are buying tickets from a third party; StubHub is not the ticket seller. The full amount incurred by StubHub to remedy the dropped sale. Buy and sell with confidence Customer service all the way to your seat Every order is 100% guaranteed In today’s digital age, buying and selling tickets has become easier than ever. Please note that for any such refunds, refunds will be processed to the payment method used at the original time of purchase, once funds are received from the applicable event / venue, so if the payment card used to purchase your ticket(s) recently expired, please update the expiration date/payment card information in the associated AXS Account. An event is considered cancelled under the following … Account & Settings. The Ticket Buying Process on StubHub. If the tickets have not been delivered, select Transfer later and select the date you expect to get the tickets by If you're not sure when you'll get the tickets, select the latest possible date. " This takes you to the "Edit listing" page where you can adjust the price per ticket. Jan 22, 2024 · Is it possible to cancel StubHub ticket orders as a buyer or seller? We break down cancellation policies, refund eligibility, seller penalties, and steps to take when sales get cancelled unexpectedly. They’ll investigate and issue a refund if the seller is found to be at fault. When it comes to buying tickets for concerts, sporting events, or theater shows, StubHub has become a go-to platform for many ticket buyers. Log in as a guest with your access code. How to Transfer StubHub Tickets: A Step-by-Step Guide. Key Takeaways – Uploading Tickets to StubHub. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Find out exactly how to tell whether your StubHub tickets are real StubHub is a second hand ticket vendor that allows users to buy and sell pre-purchased tickets – sometimes for events that have already stopped selling admission. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. User Agreement change. If it doesn't work or the original card expired,. If these are not available, you will likely get a full refund. help or support crossword clue When you can’t make the game, let the buyers … Seattle Kraken Tickets. With its vast selection and convenient delivery optio. Tickets are 100% guaranteed by FanProtect. Having a clear and customer-friendly return and refund policy is essential for any business. After Stubhub called them, I got my ticket. INFORMATION: Provide additional details about your tickets, including the quantity and seat locations. Is there anyone out there who can give me some guidance? I bought two tickets in November for the Taylor Swift concert. With its extensive selection and. You don’t need to deliver the tickets to the buyer if you haven’t already. Stubhub’s “100% Fan Protect Guarantee” means absolutely nothing. If you bought physical tickets, please keep the tickets for 30 days. Explore StubHub Support articles to quickly find answers to your questions using the search bar above, or review our most popular articles: Popular buyer topics. dejoe pizza torrington Ticketmaster is one of the lar. My general admission tickets have a seat number. When it comes to refunding money to customers, clear and effective communication is crucial. Since StubHub is a ticket marketplace, tickets often include the original buyer’s name. Just make sure they keep at it because they are entitled to a refund. See Resell your StubHub tickets. To find out your sell fee: When listing tickets: On the “Set Your Price” page, under “Enter your price to continue” see the payout you’ll get if your tickets sell. StubHub then refunds your buyer. Skip Navigation Share on Facebook Stubhub can offer you a refund on your ticket, but not on all the other costs Prepare to be disappointed When you buy a ticket from Stubhub, you have to come to terms that there is a chance you might not get in. My general admission tickets have a seat number. Do you know how to find your IRS refund status? Find out how to find you IRS refund status in this article from HowStuffWorks. ” Stubhub throws around a lot of “FanProtect Guarantee” lingo, which, as Derrick F. de doesn't have an option to transfer them, so anyone who has sold them on stubhub, how did you transfer them to the buyer? Also, how would stubhub know you transferred them and the buyer won't cancel or try to get a refund ? because then you'll be out of tickets and payment, thank you! Stubhub wouldn't give me my refund ($350) until the event was officially listed as cancelled. Embarking on your ticket-buying journey on StubHub starts with a simple yet powerful tool: the search bar. There are no fees to resell your tickets. We’ll issue the refund to your original payment method within 10 business … As part of our FanProtect 100% Guarantee, StubHub guarantees a full refund in the event of a cancellation. Sellers: When an event is canceled, StubHub does not pay you for the sale. Can't download the StubHub app to get tickets. Maybe you’ve got an extra pair of front-row seats, or life threw a curveball and you can’t attend that concert anymore. Now the person who bought these tickets at a charity event might fly to Vegas and not get tickets. In this blog post, we will explain why your StubHub tickets not delivered, and what you can do to fix the problem. If you don’t want to resell your tickets, you may be able to give them to a friend or family member. value of princess diana stamps Learn how to resell tickets bought on StubHub, the world's top destination for ticket buyers and resellers. Download and print e-tickets from your StubHub account. If unable to attend the new date, you can list your tickets for resale on StubHub. I don't know how these sites get away with selling tickets without seat numbers. A post shared by Haymakers (@haymakers) Prior to McGregor’s injury, UFC 303 was set to break UFC gate records as fans anticipated his return into the octagon after three years. Skip Navigation Share on Facebook StubHub was unresponsive, would not refund tickets, offered to let us sell tickets “fee free” which is still nonsense. Need your tickets so you can get a refund? Contact us within 2 weeks when the event is canceled. Tickets are 100% guaranteed by FanProtect. Reply People who bought tickets through StubHub on or before March 25, 2020 to events canceled because of the pandemic can now expect a refund by the end of May. Stubhub said they would refund me if the seller did not issue me a ticket. If the Event Organizer has approved refunds, you’ll see a Request Refund button in your online account. As of 2015, Amazon does not offer pro-rated refunds for canceled Prime memberships. Rescheduled events: StubHub generally honors tickets for rescheduled events. I bought a ticket for a show that was last saturday and the seller sent me the wrong ticket, I contacted stubhub and they said i would receive a refund since it was the day of but I never got an email back, the next day I contacted them again and they said they wouldn't give me a refund because it was past the show date even though they told me they would. StubHub Support: Bought the wrong tickets You can resell tickets you purchased on StubHub even if you haven’t received the tickets yet. In this case, you selected new tickets. ” Identify the specific order containing the tickets you want to. They are simply a platform that connects people who are selling tickets with people who wish to buy tickets. After you’ve submitted your refund request, it will be processed to the original method of payment used when you purchased your tickets. You may not need to return your tickets to the box office to get a refund. Tickets are 100% backed by the StubHub FanProtect Guarantee. This may include additional costs to provide comparable. With its easy-to-use interface and wide. If that doesn't work, you can manually relist your spare ticket.
When will I get my tickets? Accept your mobile transfer tickets; Popular seller topics. Seller Issues: If the seller delivers invalid tickets, doesn’t deliver them at all, or violates StubHub’s policies (e, selling fraudulent tickets), you can request a refund through StubHub’s resolution center. Here is the email they sent me after the fact. I’ve sold tickets numerous times on stubhub and a lot of times the buyer never accepted tickets. Key Takeaways – Uploading Tickets to StubHub. StubHub is one of the most popular platforms for buying and selling tickets online. StubHub has you covered. grayson porters mortuary So I bought two tickets for Zedd a couple days ago via StubHub. Not being able to attend an event is not a reason that SH will … Sell your Brooklyn Nets tickets on StubHub! Upload your tickets to the site and choose a price with the help of StubHub’s Pricing Assistant. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Basically it's in the title, fansale. zell amazoncom Then StubHub will charge you for the tickets StubHub was forced to buy in order to execute the sale. I paid … The main event for the Las Vegas Grand Prix is set for Saturday, Novm. Buy and sell your Baltimore Orioles tickets today. Updating your default payment method to sell tickets. If the Event Organizer has approved refunds, you’ll see a Request Refund button in your online account. One of the most common ways to communicate a refund is through a letter With the rise of e-commerce, online shopping has become more popular than ever. SH will then go into the market and purchase tickets that are comparable to the ones you contracted to sell to the buyer. degang raping pornterms of use The StubHub website specifically says that sellers are required to transfer tickets by 10 a the day of the event. If a refund has been processed, you can expect it to be credited to the original payment method within 5 to 15 business days. While this policy aims to protect buyers, navigating the claim process can be challenging, as evidenced by some buyer experiences. The Ticket Buying Process on StubHub. Accept your mobile transfer tickets. Most Popular Answers.
See Selling tickets on StubHub if you’re selling tickets you purchased from another ticket provider I bought too many tickets and want to return them. Metropolitan Opera House says that due to the Corona virus pandemic they have closed the opera house for the rest of the season. This means that once you’ve completed the transaction. Learn how to resell tickets bought on StubHub, the world's top destination for ticket buyers and resellers. Buy and sell your Toronto Blue Jays tickets today. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Gilt is an online luxury shopping destination that offers a wide range of products, from fashion and accessories to home decor and beauty products. On SeatGeek, you get their "Buyer Guarantee. Now, let’s flip the script and talk about selling tickets on StubHub. Welcome to StubHub Support Where are my tickets? Buying Account & Settings. " Vivid Seats provides a "100% buyer guarantee. You don’t need to deliver the tickets to the buyer if you haven’t already. Price tickets competitively – Use StubHub. It’s this guarantee that makes us the most trusted ticket marketplace by fans where you can buy and sell with 100% confidence. But how do you secure those coveted tickets? Enter StubHub If you’re an avid concert-goer or sports enthusiast, chances are you’ve heard of StubHub As one of the leading ticket marketplace platforms, StubHub allows users to buy and se. Can't download the StubHub app to get tickets. As part of our FanProtect 100% Guarantee, StubHub International guarantees a full refund in the event of a cancellation. Instead of needing to print and mail paper tickets which can get lost, StubHub ticket transfers instantly deliver mobile tickets directly to your recipient’s. Sometimes plans change unexpectedly and leave you holding the bag when it comes to airline change and cancellation fees. The fee amount depends on the ticket, the event, and other factors. wise county death records When I look at my order/ order history it don't say anything about view. Someone else’s name is on my tickets. Learn how to navigate the 'My Tickets' section and follow the refund instructions for cancelled events. The fee amount depends on the ticket, the event, and other factors. No matter what I do they will not refund my money. Welcome to StubHub Support Where are my tickets? Buying Account & Settings. Buy and sell your New York Yankees tickets today. With millions of users worldwide,. Buy sports, concert and theater tickets on StubHub! Community Sell Tickets My Sales Orders My Sales Sign In. They’ll investigate and issue a refund if the seller is found to be at fault. If a refund has been processed, you can expect it to be credited to the original payment method within 5 to 15 business days. After you’ve submitted your refund request, it will be processed to the original method of payment used when you purchased your tickets. Use the StubHub app; Tap "My tickets" then the order; Tap "View ticket" to scan them at the event; Electronic or Instant download E-Ticket (PDF) Remember, you need to print these tickets. Ticketmaster has clarified its refund policy for events that have been canceled or postponed due to COVID-19, and it’s potentially bad news for people who have purchased tickets fo. StubHub Refund Ticket by Phone. Postponed, rescheduled, or canceled events. An event is considered cancelled under the following circumstances: The organizer issues a public notice without providing an alternate date. deboost mobile bogalusa louisiana I purchased 2 tickets through stubhub January 2020. The refund will be issued in the credit for use on a future purchase. The refund will be issued in the credit for use on a future purchase. If you no longer want the tickets you purchased, you can easily resell them on StubHub – even if you haven’t received the tickets yet. Updating your default payment method to sell tickets. , who I e-chatted with through the site yesterday afternoon, “We’ll do our best to find you comparable or better tickets, or offer you a full refund. Need your tickets so you can get a refund? Contact us within 2 weeks when the event is canceled. I could not get customer service on the phone. If the refund is directed to a card tha. It changes the purchase from your original seller, to a new one. You can resell your purchase ticket. If you bought physical tickets, please keep the tickets for 30 days. There is also an additional charge of 10 euros per ticket (charged by FanSale) for transferring a ticket into your account and your personalized name (use your real name, then the ticket is yours and no longer in the seller's … UFC 303 tickets refund policy, rules, how to return your tickets and get your money back. Go to My tickets then Orders. It takes seven to 10 business days to receive MoneyPak refund checks, according to Green Dot Corporation. The day after buying from StubHub, I got the tickets via an email from TicketMaster. StubHub sells 100s of millions of tickets a year and a few thousand get screwed.